Handling Events with Fast Treatment

Event List is your main starting point for dealing with events. From event details you can get information about an event, directly send event-handling commands, or initiate investigative/assisted treatment.

Open Event List

The System workspace displays on the screen. Consequently, the Events workspace is not visible.

In the horizontal navigation bar, select Events.

The Events workspace displays.

NOTE: This action does not interrupt investigative treatment of an event, if there is any currently in progress.

Select an Event in the List

Select the row of the event that you want to handle.

The event is selected, and the entire event row becomes highlighted. If any other event was previously selected, it is automatically deselected (suspended).

Select Multiple Events in the List

Depending on your profile, you may be able to perform a multiple selection.

Do one or more of the following:

Hold CTRL and select the event rows one-by-one, to add events to the selection.

Hold SHIFT and select the first and last event rows of a range to add a contiguous set of events to the selection.

To remove an event from the selection, press CTRL and select its event row.
To deselect all the events in the selection, select the event row of any one of the selected events.

A group of events is selected. In the event details, a text indicates the multiple selection, including the number of events selected and any event-handling commands.
In particular, all the commands available for the selected events display. Note that any commands you issue from event details will be sent to all the events for which that command is available. Anyway, any commands you issue from the list of events will be sent only to the specific event.

Get More Information About the Event

You can get more information about the event as follows:

Check Event Additional Information

In the event details, More tells you that there is additional information that you can view for the selected event.

Select More.

More switches to Less, and the following information becomes available: [Event source], Source property, Location, Event ID, System ID, Discipline, In process by, Event message, Category, Designation, and System name.

Select Less to hide additional information.

Inspect Event Source

In the event details, under Less, select .
Events switches to System. The object in alarm appears selected in System Browser.
Select Events to switch back to Event List. The event that is currently handled is selected.

Check Event Source Information

In the event details, under Less, select .
The following information displays in a popup: Description, Name, and Belongs to.
Select Show path to display the object path details in the Path popup.
Select again  to close the popup.

View the Properties of the Event Source

Select  on top right.
Alternatively, in Flex Client web/desktop app, you can also select  Properties.

Send Event Handling Commands

Use the buttons in the event details to send any commands as they become available.

A typical sequence may include:

Select  Acknowledge to recognize receipt of the event.

This action also causes any audible alarm sound of the field panel to be silenced.

After you acknowledge an event, select  Silence or  Unsilence to respectively turn off or on any audible alarm sound from the detection line.

This means that if a field panel is connected to a detection line with horns, you can silence any horns audible sound in the site or turn it back.

Select  Reset to reset the event.
For an event that can be manually closed, select  Close to clear it from the list.

If you customize columns to make the Commands column visible in Event List, you can send event-handling commands also from the event row.

Check Event State

When no further commands are available:

Use the state icon to determine the next action to take between:
 (active event)
The event cannot be reset until the event source is back to normal (wait for condition).
You must correct the situation that caused the alarm or wait for the source state back to normal condition, before you can send the remaining commands.
 (quiet event).
You finished handling this event, and the event is ready to be cleared from the list (ready to be reset).
Select Reset to close the event. It will then be removed from the list.
NOTE: Some events can only be closed manually.

Enter an Event Note

Perform the instruction steps in Logging Event Notes.

Interrupt Handling of an Event

You can interrupt the handling of an event at any time.

Do one of the following:

Select a different event in the list.
The event is deselected and no longer appears highlighted.

In the horizontal navigation bar, select System.

Once event handling is interrupted, the state of the event remains as it was when you interrupted handling the event. You can resume handling this event at any time by selecting it again in the list.

Close of an Event

After you reset an event one of the following occurs:

The event is removed from Event List.
The state icon indicates , and the Close command becomes available (ready to be closed).
For such events that can be manually closed, in the event details, select Close to clear the event from the list.
Alternatively, you can customize columns to make the Commands column visible in Event List, and clear the event directly from an event row.